Introduction
Welcome to www.greenkeeply.com (operated under the brand name Greenkeeply). We specialize exclusively in providing bespoke, customized plant maintenance services, digital horticultural planning, and professional on-site plant care tailored exclusively for clients located within the European region. Because our offerings consist entirely of customized digital advisory assets and specialized service execution rather than physical retail goods shipped via traditional logistics carriers, this Refund and Cancellation Policy outlines the precise rules, timelines, and financial terms governing purchases, appointment cancellations, and refund requests. By purchasing our services, you agree to comply with the terms set forth in this policy.
Nature of Our Services and One-Time Purchase Structure
All transactions conducted through www.greenkeeply.com represent one-time purchases for specific, customized plant care packages or digital horticultural consultation sessions. We do not utilize automated recurring subscription billing or hidden continuous charges. Every service package is individually tailored to your botanical collection based on the details and photographs you provide. Because our services involve immediate resource allocation, digital planning, and personalized expert scheduling, strict refund and cancellation guidelines apply to mitigate financial and operational risks.
Digital Content Delivery and Waiver of 14-Day Right of Withdrawal
Because a core component of our service model involves the instant transmission of intangible digital assets (such as custom plant diagnostic reports, bespoke watering and sunlight schedules, and digital care guides) or immediate preparation for professional service scheduling, specific European consumer protection regulations apply:
Explicit Waiver of Withdrawal Rights: Under European consumer protection laws regarding digital content and digital service performance, you explicitly acknowledge, agree, and consent that once digital content, custom diagnostic reports, or service planning materials have been delivered or made accessible, or once the performance of the service has begun, you immediately waive your 14-day statutory right of withdrawal or “cooling-off” period.
Finality of Digital Delivery: Once digital care guides or custom planning files are transmitted electronically to your email or client portal, they are deemed fully delivered. Due to the intangible nature of digital information, digital deliverables cannot be physically returned, and completed digital service deliverables are non-refundable.
Appointment Cancellation and Rescheduling Policy
For on-site plant maintenance services and scheduled consultations, we maintain a structured cancellation window to accommodate our specialists and clients across our European coverage zones:
Cancellation Notice Period: You may cancel or reschedule a confirmed on-site service appointment without incurring any penalty or deduction up to 24 hours prior to your scheduled arrival time window.
How to Cancel: To cancel or modify your appointment, you must send an official request via email to our support desk at limited@greenkeeply.com or call us directly at +65 8377 4782 at least 24 hours before your scheduled appointment time.
Late Cancellations and No-Shows: If you cancel an appointment less than 24 hours before the scheduled arrival time, or if our specialist arrives at your designated European address and cannot gain access due to your absence, the service fee for that session is non-refundable, as scheduling and travel resources have already been deployed.
Refund Eligibility and Processing Timeline
Refunds are evaluated strictly on a case-by-case basis in accordance with the following framework:
Approved Refund Scenarios: Refunds will only be issued if an on-site service is cancelled by Greenkeeply due to unforeseen circumstances, or if you cancel a confirmed appointment strictly within the permitted 24-hour advance notice window.
Payment Processing Partner: All financial transactions and refunds are processed securely through our authorized third-party payment processor, Stripe. We do not process cash or alternative offline refunds.
Refund Arrival Time: Once a refund request is approved by Greenkeeply, we initiate the return transfer immediately through Stripe. Please note that the time it takes for the funds to reflect back on your original payment method depends on your banking institution or card issuer. Typically, approved refunds take between 5 to 10 business days to post to your account.
Chargeback Risk Mitigation and Dispute Acknowledgment
Attempting to bypass this Refund and Cancellation Policy by filing an unauthorized or fraudulent chargeback with your bank, credit card issuer, or payment processor (Stripe) after digital content has been delivered, a digital plan has been transmitted, or an appointment has been fulfilled constitutes a material breach of our terms. We maintain detailed digital delivery logs, communication records via limited@greenkeeply.com, and service confirmation timestamps. In the event of an unjustified dispute, these records will be submitted directly to Stripe and relevant financial institutions to contest fraudulent chargeback claims.
Contact and Support Information
If you have any questions regarding our Refund and Cancellation Policy, need to modify an appointment, or wish to request an eligible refund, please reach out to our support team directly:
Brand Name: Greenkeeply
Website: www.greenkeeply.com
Support Email: limited@greenkeeply.com
Direct Telephone: +65 8377 4782
Mailing Address: 50 Yio Chu Kang Road, Singapore 545560