Introduction
Welcome to www.greenkeeply.com . We specialize exclusively in providing bespoke, customized plant maintenance services, remote horticultural advisory, and digital care planning tailored for clients located within the European region. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or purchase our personalized services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.
Data Controller Identification
For the purposes of applicable data protection laws, including the European Union General Data Protection Regulation (GDPR) and Singapore’s Personal Data Protection Act (PDPA), the data controller responsible for your personal information is www.greenkeeply.com. You can direct any data protection inquiries, requests, or concerns to our primary contact channels:
Email: limited@greenkeeply.com
Telephone: +65 8377 4782
Address: 50 Yio Chu Kang Road, Singapore 545560
Information We Collect
To deliver our customized plant maintenance services and process transactions securely, we collect various types of information from you when you interact with our platform:
Personal Identification Information: Full name, billing address, email address (limited@greenkeeply.com), and telephone number (+65 8377 4782).
Service-Specific Data: Photographs of your indoor or outdoor botanical collections, environmental details (such as room lighting, humidity levels, and temperature), and specific notes regarding your plant care preferences to build your customized maintenance schedule.
Payment and Transaction Data: Details regarding your service purchases. Please note that all financial transactions and payment card processing are handled securely by our third-party payment processor, Stripe.
Technical and Usage Data: IP address, browser type, operating system, access times, pages viewed, and referring website addresses collected via cookies and tracking technologies to optimize website functionality.
How We Use Your Information
We use the information we collect for specific, transparent operational purposes related to our service model:
To create, deliver, and manage your bespoke plant maintenance plans and digital horticultural reports.
To process your payments securely through our designated payment processor, Stripe.
To communicate with you regarding your service subscriptions, answer plant care inquiries, and provide customer support within our 24-hour response window.
To improve our website performance, user experience, and service offerings.
To comply with applicable legal obligations under Singaporean and European frameworks.
Role of Stripe as Payment Processor
All online payments and financial transactions processed through www.greenkeeply.com are handled directly by our third-party payment processing partner, Stripe. When you make a purchase, your payment details (such as credit or debit card numbers, expiration dates, and CVC codes) are collected, stored, and processed directly by Stripe in accordance with their own strict privacy policies and PCI-DSS security standards. www.greenkeeply.com does not store or maintain complete credit card numbers on our local servers. You can review Stripe’s privacy policy to understand how they handle your financial information.
Data Retention Period
We retain your personal data only for as long as is necessary to fulfill the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. In compliance with data protection laws in both Singapore and the European Union:
Transaction and Financial Records: Retained for a period of 7 years to comply with statutory financial, tax, and auditing obligations.
Account and Service Data (Client Profiles and Plant Care History): Retained for the duration of your active service agreement with us, and up to 3 years following the termination or inactivity of your account, unless a longer retention period is required by law or requested by you for ongoing plant maintenance continuity.
Marketing and Communication Inquiries: Retained for 12 months from the date of your last interaction if you have not engaged in a commercial service contract with us.
Once the applicable retention period expires, your personal data is securely deleted, anonymized, or securely destroyed.
Data Security Measures
We implement appropriate technical, organizational, and physical security measures designed to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. These include secure socket layer (SSL) encryption technology across www.greenkeeply.com, restricted access to administrative systems, and secure handling protocols by our team. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
Your European Data Protection Rights (GDPR)
If you are located within the European region, you have specific rights regarding your personal data under the GDPR, including:
The Right to Access: You can request copies of your personal data held by us.
The Right to Rectification: You can request that we correct any inaccurate or incomplete information.
The Right to Erasure: You can request the deletion of your personal data under certain conditions.
The Right to Restrict Processing: You can request that we limit the processing of your data.
The Right to Data Portability: You can request the transfer of your data to another organization or directly to you.
The Right to Object: You can object to our processing of your personal data.
To exercise any of these rights, please contact us at limited@greenkeeply.com.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as Stripe for payment processing), provided that those parties agree to keep this information confidential and secure. We may also release information when required to comply with the law or protect our rights.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technological developments, or legal requirements. Any modifications will be posted directly on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Information
For any questions, requests, or complaints regarding this Privacy Policy or how your data is handled by www.greenkeeply.com, please contact us using the details below:
Data Controller: www.greenkeeply.com
Email: limited@greenkeeply.com
Telephone: +65 8377 4782
Address: 50 Yio Chu Kang Road, Singapore 545560