General Service & Ordering Inquiries
What is Greenkeeply and what services do you provide?
Greenkeeply is an independent, specialized platform providing bespoke, customized plant maintenance services, remote horticultural advisory, and digital care planning. We do not manufacture, sell, or ship physical retail products, plants, pots, or chemical fertilizers. Our focus is entirely on professional, hands-on plant care execution and tailored botanical consulting.
Who is eligible to purchase your services?
Our customized plant maintenance services and digital care plans are offered and directed exclusively toward clients located within the European region. We do not accept orders or provide on-site services outside of our designated European coverage zones.
Are your services structured as subscriptions or one-time purchases?
All transactions conducted through www.greenkeeply.com are one-time purchases for specific, customized service packages or digital advisory sessions. We do not utilize automated recurring subscription billing, hidden continuous charges, or auto-renewals unless you explicitly initiate a new individual transaction for a separate service package.
How are payments processed on your website?
All secure financial transactions are processed directly through our authorized third-party payment processing partner, Stripe. When you complete a purchase, your payment details are handled securely by Stripe in accordance with strict international security and PCI-DSS standards. We do not store complete credit card numbers on our local servers.
Fulfillment, Scheduling, and Delivery
How does fulfillment work since you provide services rather than physical goods?
Because our offerings consist entirely of customized services rather than shippable physical goods, fulfillment follows a direct scheduling process:
After completing your one-time purchase on www.greenkeeply.com, you email us at limited@greenkeeply.com detailing your plant care requirements and preferred dates.
Our team reviews your request and contacts you via email or phone (+65 8377 4782) within 24 hours to confirm details.
We lock in your appointment date, arrival time window, and estimated service duration for the on-site visit.
What should I expect during an on-site service visit?
When our specialist visits your designated European location, they will execute the customized maintenance routine tailored to your botanical collection (such as pruning, soil diagnostics, targeted fertilization, and health treatments). Service sessions typically range from 1 to 4 hours, and an authorized adult must be present at the property to grant access.
Can I reschedule or cancel a booked appointment?
Yes. You can cancel or reschedule a confirmed on-site appointment without any penalty if you notify us at least 24 hours prior to your scheduled arrival time window. Cancellations made less than 24 hours in advance, or missed appointments due to property access issues, are non-refundable.
Digital Content, Returns, and Refund Policies
Why must I waive my 14-day right of withdrawal for digital assets?
Because our deliverables include immediate electronic transmission of custom plant diagnostic reports, bespoke watering/sunlight schedules, and digital care guides, European consumer protection regulations regarding digital content apply. Once digital content or custom planning materials have been delivered or made accessible, or once service performance has begun, you expressly acknowledge and agree to waive your 14-day statutory right of withdrawal.
Are refunds available if I change my mind?
Because digital service deliverables are intangible and cannot be returned via logistics carriers, completed digital guides are non-refundable. For on-site service appointments, refunds are issued strictly if you cancel within the permitted 24-hour advance notice window. Approved refunds are processed immediately through Stripe and typically take 5 to 10 business days to reflect on your original payment method depending on your banking institution.
What happens if I file an unauthorized chargeback?
Attempting to bypass our terms by filing an fraudulent or unjustified chargeback with your bank or payment provider (Stripe) after digital content has been delivered or service preparation has commenced constitutes a material breach of our terms. We maintain detailed digital delivery logs and communication timestamps via limited@greenkeeply.com to contest unjustified disputes directly with financial institutions.
Customer Support and Communication
How quickly will you respond to my plant care inquiries?
Our remote support desk operates from Monday through Saturday. If you reach out to us outside active hours or experience high inquiry volumes, please leave a detailed message. We guarantee that all inquiries submitted through limited@greenkeeply.com will be thoroughly reviewed and answered within 24 hours.
How can I contact Greenkeeply directly?
You can reach us through our official communication channels:
Brand Name: Greenkeeply
Website: www.greenkeeply.com
Support Email: limited@greenkeeply.com
Direct Telephone: +65 8377 4782
Registered Mailing Address: 50 Yio Chu Kang Road, Singapore 545560